一、與客戶聯(lián)系了解需求?

1、 Contact customers to understand their needs

通過電話、微信、官網(wǎng)留言等多種渠道與客戶建立聯(lián)系。溝通時(shí)，詳細(xì)詢問客戶的穿著場景，是商務(wù)正裝、婚禮禮服，還是休閑日常穿搭；了解客戶的風(fēng)格偏好，如簡約現(xiàn)代、復(fù)古優(yōu)雅、潮流街頭等；記錄客戶對服裝的特殊要求，像面料材質(zhì)偏好、顏色禁忌、特殊裝飾需求等。同時(shí)，了解客戶的預(yù)算范圍、期望交付時(shí)間，為后續(xù)服務(wù)奠定基礎(chǔ)。?

Establish contact with customers through various channels such as phone, WeChat, and official website messages. When communicating for the first time, inquire in detail about the client's dressing scene, whether it is business attire, wedding dress, or casual daily wear; Understand customers' style preferences, such as simple and modern, retro and elegant, trendy streets, etc; Record customers' special requirements for clothing, such as fabric material preferences, color taboos, special decoration needs, etc. At the same time, understanding the client's budget range and expected delivery time lays the foundation for subsequent services. ?

二、銷售人員上門商談?

2、 Sales personnel come to negotiate on-site

根據(jù)前期收集的信息，銷售人員攜帶面料樣本冊、款式圖冊、定制案例圖等資料，預(yù)約上門拜訪。面對面交流時(shí)，結(jié)合客戶需求，介紹公司定制服務(wù)的優(yōu)勢，如精湛的工藝、豐富的面料選擇、個性化的設(shè)計(jì)服務(wù)。展示不同面料的質(zhì)感、特性，講解不同款式在版型、剪裁上的特點(diǎn)，解答客戶在、制作周期、售后等方面的疑問，提供的定制建議。?

Based on the information collected in the early stage, sales personnel bring fabric sample books, style catalogs, customized case pictures and other materials to make appointments for on-site visits. During face-to-face communication, based on customer needs, introduce the advantages of the company's customized services, such as exquisite craftsmanship, rich fabric selection, and personalized design services. Display the texture and characteristics of different fabrics, explain the characteristics of different styles in terms of pattern and cutting, answer customers' questions about price, production cycle, after-sales service, etc., and provide professional customization suggestions. ?

三、針對行業(yè)介紹，初步達(dá)成方案，采選面料?

3、 Based on the industry introduction, a preliminary plan has been reached to select fabrics

針對客戶需求，詳細(xì)介紹不同面料在各類服裝中的適用性。例如，商務(wù)正裝羊毛、羊絨等挺括、質(zhì)感好的面料，能展現(xiàn)形象；婚禮禮服可選擇緞面、蕾絲等華麗面料，凸顯浪漫氛圍。同時(shí)，根據(jù)客戶預(yù)算，提供不同品質(zhì)、價(jià)位的面料選項(xiàng)，并說明面料的優(yōu)缺點(diǎn)。在介紹過程中，幫助客戶初步確定服裝款式、版型，如西裝的單排扣或雙排扣設(shè)計(jì)、禮服的魚尾或 A 字裙擺等，形成初步定制方案。?

Provide a detailed introduction to the applicability of different fabrics in various types of clothing based on customer needs. For example, business attire recommends stiff and high-quality fabrics such as wool and cashmere, which can showcase a professional image; Wedding dresses can be made of luxurious fabrics such as satin and lace to highlight a romantic atmosphere. At the same time, based on the customer's budget, provide fabric options of different qualities and prices, and explain the advantages and disadvantages of the fabrics. During the introduction process, help clients preliminarily determine the clothing style and pattern, such as the single or double breasted design of suits, the fishtail or A-line skirt of dresses, etc., to form a preliminary customized plan. ?

四、設(shè)計(jì)師為您設(shè)計(jì)出滿意的款式圖?

4、 The designer has designed a satisfactory style image for you

設(shè)計(jì)師依據(jù)初步方案和客戶提供的細(xì)節(jié)要求（如獨(dú)特圖案、個性化元素），結(jié)合時(shí)尚趨勢和客戶身材特點(diǎn)，進(jìn)行款式圖設(shè)計(jì)。設(shè)計(jì)過程中注重服裝的整體協(xié)調(diào)性、舒適度與美觀度，如優(yōu)化西裝的肩部線條、調(diào)整禮服的腰線位置。設(shè)計(jì)初稿完成后，與客戶進(jìn)行多輪溝通，根據(jù)客戶反饋意見，對款式、細(xì)節(jié)進(jìn)行修改完善，直客戶對款式圖完全滿意。?

Professional designers design style graphics based on preliminary plans and detailed requirements provided by clients, such as unique patterns and personalized elements, combined with fashion trends and client body characteristics. During the design process, attention is paid to the overall coordination, comfort, and aesthetics of the clothing, such as optimizing the shoulder lines of the suit and adjusting the waistline position of the dress. After the initial design draft is completed, multiple rounds of communication will be conducted with the client to modify and improve the style and details based on their feedback, until the client is completely satisfied with the style drawings. ?

五、提供正式報(bào)價(jià)單?

5、 Provide a formal quotation

根據(jù)確定的款式、面料、工藝復(fù)雜度、制作數(shù)量等因素，制定詳細(xì)的正式報(bào)價(jià)單。報(bào)價(jià)單清晰列出面料費(fèi)用、設(shè)計(jì)費(fèi)用、制作工藝費(fèi)用、人工費(fèi)用等各項(xiàng)明細(xì)，確保透明。同時(shí)，附上服裝制作周期、交付方式、付款方式等相關(guān)說明。發(fā)送報(bào)價(jià)單后，安排專人與客戶溝通，解答疑問，協(xié)商優(yōu)惠（如批量定制折扣），推動合作達(dá)成。?

Develop a detailed formal quotation based on factors such as the determined style, fabric, process complexity, and production quantity. The quotation clearly lists various details such as fabric cost, design cost, production process cost, labor cost, etc., to ensure price transparency. At the same time, please attach relevant explanations such as clothing production cycle, delivery method, payment method, etc. After sending the quotation, arrange a dedicated person to communicate with the customer, answer price questions, negotiate price discounts (such as bulk customization discounts), and promote cooperation. ?

六、認(rèn)可方案后，簽訂合同?

6、 After approving the plan, sign the contract

客戶認(rèn)可報(bào)價(jià)單和設(shè)計(jì)方案后，雙方簽訂正式合同。合同明確雙方權(quán)利義務(wù)，包括服裝款式、面料、尺寸、數(shù)量、、交付時(shí)間、交付地點(diǎn)、驗(yàn)收標(biāo)準(zhǔn)、售后服務(wù)條款、違約責(zé)任等。合同簽訂前，法務(wù)團(tuán)隊(duì)嚴(yán)格審核合同條款，保障雙方權(quán)益。簽訂過程中，專人協(xié)助客戶完成簽署流程，確保合同順利簽訂。?

After the customer approves the quotation and design proposal, both parties sign a formal contract. The contract specifies the rights and obligations of both parties, including clothing style, fabric, size, quantity, price, delivery time, delivery location, acceptance criteria, after-sales service terms, breach of contract liability, etc. Before signing the contract, the legal team rigorously reviews the contract terms to safeguard the rights and interests of both parties. During the signing process, a dedicated person assists the client in completing the signing process to ensure the smooth signing of the contract. ?

七、套碼及量身（套碼適用于大批量人員定做，量身適用于身材特殊人員定做）?

7、 Matching and Tailoring (Matching is suitable for mass customization of personnel, Tailoring is suitable for customization of personnel with special body shapes)

對于大批量團(tuán)體定制訂單，采用標(biāo)準(zhǔn)化套碼流程。參照國際或國內(nèi)通用尺碼標(biāo)準(zhǔn)，結(jié)合客戶提供的人員信息，準(zhǔn)備相應(yīng)尺碼樣板。同時(shí)，對特殊體型人員進(jìn)行單獨(dú)量身，測量肩寬、胸圍、腰圍、臀圍、袖長、褲長等關(guān)鍵尺寸，記錄特殊體型特征（如高低肩、挺胸等），為后續(xù)制作提供精準(zhǔn)數(shù)據(jù)。?

For large-scale group customization orders, a standardized coding process is adopted. Prepare corresponding size samples based on international or domestic common size standards and personnel information provided by customers. At the same time, individuals with special body types are individually measured for key dimensions such as shoulder width, chest circumference, waist circumference, hip circumference, sleeve length, and pants length, and special body characteristics (such as high and low shoulders, chest extension, etc.) are recorded to provide accurate data for subsequent production. ?

八、車間批量生產(chǎn)為您精工制作?

8、 Batch production in the workshop is meticulously crafted for you

生產(chǎn)車間依據(jù)訂單要求和測量數(shù)據(jù)，進(jìn)行制版、裁剪、縫制等工序。制版師根據(jù)客戶尺寸和款式要求，制作精準(zhǔn)的服裝版型；裁剪師傅嚴(yán)格按照版型進(jìn)行面料裁剪，確保裁片尺寸準(zhǔn)確；縫紉工人運(yùn)用精湛工藝，進(jìn)行服裝縫制，注重細(xì)節(jié)處理，如西裝的駁頭工藝、禮服的裙擺處理。每道工序設(shè)置質(zhì)量檢驗(yàn)環(huán)節(jié)，嚴(yán)格把控生產(chǎn)質(zhì)量，確保成衣符合設(shè)計(jì)和品質(zhì)要求。?

The production workshop carries out processes such as plate making, cutting, and sewing based on order requirements and measurement data. The pattern maker creates precise clothing patterns based on customer size and style requirements; The cutting master strictly cuts the fabric according to the pattern to ensure accurate size of the cut pieces; Sewing workers use exquisite craftsmanship to sew clothing, paying attention to details such as the hem of suits and the hem of formal dresses. Each process is equipped with a quality inspection link to strictly control the production quality and ensure that the finished garments meet the design and quality requirements. ?

九、加工完畢后為客戶送上滿意的服務(wù)?

9、 Provide satisfactory service to customers after processing

成衣制作完成后，進(jìn)行整燙、質(zhì)檢、包裝。整燙師運(yùn)用合適的溫度和壓力，使服裝線條更挺括、外觀更平整；質(zhì)檢人員對服裝進(jìn)行檢查，包括尺寸、做工、面料瑕疵等，確保無質(zhì)量問題。采用防塵袋、禮盒等合適包裝，保護(hù)服裝在運(yùn)輸過程中不受損。安排物流配送，提供物流跟蹤服務(wù)，及時(shí)告知客戶服裝運(yùn)輸狀態(tài)和預(yù)計(jì)送達(dá)時(shí)間。?

After the finished garment production is completed, it undergoes ironing, quality inspection, and packaging. Professional ironing technicians use appropriate temperature and pressure to make clothing lines more firm and appearance smoother; Quality inspectors conduct a comprehensive inspection of clothing, including dimensions, workmanship, fabric defects, etc., to ensure that there are no quality issues. Suitable packaging such as dust bags and gift boxes are used to protect clothing from damage during transportation. Arrange professional logistics delivery, provide logistics tracking services, and promptly inform customers of the transportation status and expected delivery time of clothing. ?

十、驗(yàn)貨及付款?

10、 Inspection and payment

客戶收到服裝后，按照合同約定進(jìn)行驗(yàn)貨。公司安排售后人員協(xié)助客戶，解答驗(yàn)貨過程中的疑問。若發(fā)現(xiàn)尺寸不合適、做工瑕疵等問題，立即啟動售后流程，提供修改、重做服務(wù)，直客戶滿意。驗(yàn)收合格后，客戶按合同約定付款方式和時(shí)間完成付款，公司財(cái)務(wù)確認(rèn)款項(xiàng)到賬，提供發(fā)票和收款憑證。?

After receiving the clothing, the customer will inspect it according to the contract agreement. The company arranges after-sales personnel to assist customers and answer questions during the inspection process. If any problems such as inappropriate size or workmanship defects are found, the after-sales process will be immediately initiated, and free modification and redo services will be provided until the customer is satisfied. After passing the acceptance inspection, the customer will complete the payment according to the agreed payment method and time in the contract. The company's finance department will confirm the receipt of the funds and provide invoices and payment vouchers. ?

十一、完善的售后服務(wù)（質(zhì)量、服務(wù)跟蹤與信息反饋）?

11、 Comprehensive after-sales service (quality, service tracking, and information feedback)

建立長期售后服務(wù)體系，服裝質(zhì)保期內(nèi)，如出現(xiàn)質(zhì)量問題（非人為損壞），維修、更換。定期回訪客戶，了解服裝穿著體驗(yàn)、滿意度，收集意見建議。針對客戶反饋，及時(shí)優(yōu)化服務(wù)流程、改進(jìn)制作工藝，不斷提升定制服務(wù)品質(zhì)，保障客戶訂單的忠實(shí)執(zhí)行，承擔(dān)訂單規(guī)定的質(zhì)量責(zé)任。

Establish a long-term after-sales service system. During the clothing warranty period, if there are quality problems (not caused by human factors), free repairs and replacements will be provided. Regularly visit customers to understand their clothing wearing experience and satisfaction, and collect opinions and suggestions. In response to customer feedback, timely optimize service processes, improve production processes, continuously enhance customized service quality, ensure the faithful execution of customer orders, and assume quality responsibilities as stipulated in the orders.

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